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최대 4년간 igus 제품 품질 보증
We offer a manufacturer's guarantee of up to 4 years on all our motion plastics products with an igus service life calculation. The guarantee service gives customers confidence that they will be able to design their individual applications exactly right and always choose the most cost-effective product that works reliably.
Guarantee conditions and scope
igus SE & Co. KG grants purchasers of motion plastics products with an igus service life calculation a guarantee of up to 4 years from delivery. This applies to the calculated number of double strokes or service hours according to the igus Long Life Calculator. With this guarantee, igus offers free replacement within the indicated guarantee period from the date of handover (delivery ex works).
The following guarantee conditions apply
1. The guarantee applies to the number of double strokes or service hours calculated by igus according to the Long Life Calculator, or for a maximum of 4 years after the date of handover, whichever occurs first, and when the guarantee certificate is presented:
- Energy chains
- chainflex cables
- drylin linear technology
- drylin drive technology
- dryspin lead screw technology
- iglidur plain bearings: iglidur expert system, iglidur plain bearing designer
- xiros ball bearings
- igubal spherical bearings
- iglidur gears
- iglidur PRTs
- iglidur CNC parts
- 3D-printed components
2. The guarantee applies to igus components that have failed due to wear.
3. igus agrees to supply replacement parts free of charge.
4. The guarantee does not apply to mechanical damage and damage caused by incorrect assembly.
5. The guarantee is not extended by a replacement delivery. The replacement delivery does not initiate a new guarantee period.
6. The guarantee begins with handover of the goods.
7. The guarantee does not apply in the event of external influences that damage the item or act on it in a way that is not intended.
8. There is no claim to reimbursement in money, but only to replacement of the damaged components.
9. igus SE & Co. KG has sole discretion to determine whether and to what extent a guarantee claim is valid.
10. Double stroke refers to a complete sequence of forward and return stroke of a linear movement.
11. The guarantee only applies if the products are stored properly in normal industrial environments before use.
The basis of our guarantee - the igus test laboratory
We offer a guarantee of up to 4 years on all our motion plastics products with an igus service life calculation. This calculation is based on data from our test laboratory, which we have been operating since 1985. We now carry out over 15,000 tests a year for all our products, in individual customer applications and under different conditions on an area of 5,500m².